Shipping policy
Each piece is made to order.
We don’t keep large inventories — instead, every item is prepared individually,
so it can stay true to the material and the process behind it.
Orders are shipped through our international fulfilment network, allowing us to stay close to sourcing while keeping our pieces accessible worldwide.
Processing Time:
Please allow 1–3 business days for order preparation. During this time, your piece is selected, assembled, and carefully packed. As each item is made individually, processing time may vary slightly depending on the piece.
You will receive a confirmation email with tracking information once your order has been dispatched.
Duties & Taxes — Included:
We ship on a DDP (Delivered Duty Paid) basis. All customs fees, import duties, and taxes are covered by us. You will not be charged any additional fees upon delivery.
Shipping Rates & Estimated Delivery Times:
🇬🇧 United Kingdom — 6–12 business days
| Order Value | Shipping |
|---|---|
| £0 – £19.99 | £6.99 |
| £20 – £78.99 | £4.99 |
| £79 and above | Free |
🇪🇺 Europe — 6–12 business days
| Order Value | Shipping |
|---|---|
| €0 – €24.99 | €7.99 |
| €25 – €88.99 | €5.99 |
| €89 and above | Free |
🇺🇸 United States — 6–12 business days
| Order Value | Shipping |
|---|---|
| $0 – $24.99 | $7.99 |
| $25 – $98.99 | $5.99 |
| $99 and above | Free |
🇨🇦 Canada — 8–15 business days
| Order Value | Shipping |
|---|---|
| CA$0 – CA$39.99 | CA$9.99 |
| CA$40 – CA$138.99 | CA$7.99 |
| CA$139 and above | Free |
🇦🇺 Australia — 6–12 business days
| Order Value | Shipping |
|---|---|
| A$0 – A$39.99 | A$10.99 |
| A$40 – A$148.99 | A$8.99 |
| A$149 and above | Free |
🇳🇿 New Zealand — 8–15 business days
| Order Value | Shipping |
|---|---|
| NZ$0 – NZ$49.99 | NZ$12.99 |
| NZ$50 – NZ$168.99 | NZ$9.99 |
| NZ$169 and above | Free |
🇸🇬 Singapore — 5–9 business days
| Order Value | Shipping |
|---|---|
| SGD$0 – SGD$29.99 | SGD$8.99 |
| SGD$30 – SGD$108.99 | SGD$6.99 |
| SGD$109 and above | Free |
Delivery times are estimates and may vary due to carrier delays or local conditions.
Tracking:
Once your order is dispatched, you will receive a tracking number via email. Please allow 2–3 days for tracking information to update.
Lost or Delayed Parcels:
If your order has not arrived within the estimated timeframe, please contact us at contact@oryssia.com and we will investigate with the carrier.